HypePlay Terms and Conditions — Complete Guidelines for Members

1General Terms & Conditions and Introduction

By using the HypePlay website or mobile platform, you confirm that you have read, understood, and agreed to these Terms and Conditions ("Terms"). These Terms form a legally binding agreement between HypePlay ("Company", "we") and you ("Member", "User").

These Terms and Conditions are written in English for all HypePlay users. In the event of any legal dispute, the English version shall be considered final.

2Registration & Account Rules

The following requirements must be met to open an account on HypePlay:

• You must be at least 18 years old. Providing false information to pass the age verification is strictly prohibited.
• Each person may only create one account. If multiple accounts are found, all of them will be closed.
• All information provided during registration must be accurate and truthful. Accounts opened with false details may be suspended at any time.
• Your mobile number and email address must be active — they are used for communication and verification purposes.
• Keep your account password strong and never share it with anyone.

HypePlay may request a national ID, passport, or other government-issued document at any time for KYC (Know Your Customer) verification. KYC verification may be mandatory before processing a withdrawal.

3Deposit and Payment Policy

Deposits on HypePlay can be made through popular Bangladeshi mobile banking services such as bKash, Nagad, and Rocket. The following rules apply to all deposits:

• Only payment methods registered in your own name may be used. Deposits via third parties are not permitted.
• In the case of suspicious transactions, HypePlay may place a hold on the deposit until the investigation is complete.
• Deposits typically take 5 to 15 minutes to reflect in your account.
• If you experience any issues with a deposit, please contact live support.

4Withdrawal Policy and Terms

To withdraw your winnings from HypePlay, you must meet the following conditions. We follow a verification process to keep all withdrawals transparent and secure.

• Your account must have completed KYC verification before a withdrawal can be processed.
• Withdrawals are typically processed within 15 minutes to 2 hours.
• The minimum withdrawal amount is BDT 500.
• Wagering requirements must be met before any bonus winnings can be withdrawn.
• Additional verification may be required for your first withdrawal.
• HypePlay reserves the right to suspend or cancel any withdrawal if fraud is suspected.

For more details on withdrawals, visit our Withdrawal Page Visit.

5Bonus & Promotion Terms

HypePlay offers a range of bonuses and promotions — welcome bonuses, reload bonuses, cashback, and VIP rewards. Each offer has its own terms, which will be detailed on the relevant promotion page. The following general rules apply to all bonuses:

• Please read all terms of an offer carefully before claiming a bonus.
• The welcome bonus can only be claimed once — per person, per household, and per IP address.
• Bonus balance cannot be withdrawn until the wagering requirements have been met.
• Expired bonuses will be automatically cancelled.
• Any attempt to claim bonuses through multiple accounts or other fraudulent means will result in the closure of all associated accounts.

To view all bonus offers, visit our Promotions Page Visit.

6Gaming Rules

The following rules are mandatory while playing on HypePlay. Violation of these Terms and Conditions may result in account closure.

• All games are operated using third-party certified RNG (Random Number Generator) technology, ensuring complete fairness.
• If a technical error affects a game result, the bets for that round will be voided and the funds will be returned.
• In Live Casino games, the dealer's decision is final.
• If an event is cancelled in Sports Betting, the bet will be voided and the stake refunded.
• Attempting to exploit any technical advantage in a game may result in legal action.

7Prohibited Activities

The following actions are strictly prohibited on the HypePlay platform. Any violation will result in immediate account closure:

• Money Laundering: Using the platform for money laundering purposes.
• Fraud: Using false information to gain benefits or accessing another member's account.
• Bot Usage: Using software or bots to automate the gaming process.
• Collusion: Attempting to influence game outcomes by colluding with other players.
• Multiple Accounts: Creating multiple accounts to take advantage of bonus offers.
• Hacking: Attempting to breach the platform's security systems.

8Account Suspension and Closure Policy

HypePlay reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any part of these Terms and Conditions.
• Providing false or incomplete information during KYC verification.
• By order of a court, regulatory authority, or law enforcement agency.
• Conducting activities that pose a threat to platform security.

Members may also request to close their account at any time. A temporary self-exclusion option is also available as part of responsible gaming. For more details, Responsible Play View page.

9Limitations of Liability

HypePlay is not liable for the following:

• Issues arising mid-game due to internet disconnection.
• Delays or issues caused by third-party payment gateways.
• Unauthorised access to an account due to the user's own negligence.
• Temporary game interruption due to a technical error.
• Bugs or errors in third-party game provider software.

Under all circumstances, HypePlay's maximum liability shall be limited to the amount deposited in that specific transaction.

10Privacy and Data Protection

Your personal data is fully secure with HypePlay. We protect all information using 256-bit SSL encryption. Your data will never be sold to third parties.

To learn more about how we use your data, visit our Privacy Policy By using the HypePlay platform, you also agree to our Privacy Policy.